Head of Customer Care

London, England, United Kingdom · Customer Operations

Description

About us

We are a high growth, vibrant Homecare technology company based in Old Street. We have carefully crafted our team from outstanding businesses (Google, Uber, Graze, Unilever, Just-Eat) to build a service that will redefine what it means to age. We are bringing the best of social care and digital innovation together to deliver the best possible care experience.

We are here to provide top quality home-based care for those who cannot manage on their own. We match people to carers so they don’t feel alone and forgotten in a care home, and use technology to give families peace of mind. People need to rest assured that their mums/granddads/great aunties are being cared for at home when they are at their most vulnerable - everyone gets old. Even you!


About the role

We are looking for a Head of Care. This person will be responsible for ensuring we deliver the best possible care and support to our clients, customers and carers. They will manage the largest team in our company: the people handling our day to day relationship with our customers and carers, as well as their care planning and monitoring. The team is currently 15 people and expected to grow to 25+ in the next 12 months.

We are looking for a fantastic team manager with a clinical background and deep experience in customer service. A do-er who can thrive in an ever-changing environment. Someone who can be the voice of our customers in the management team.


What You’ll Be Responsible For…

Requirements

Good to Have

Benefits

We’re a service business and we know that without the best people, we cannot build the best company which is why we treat our team very well. We can offer:

This is a rare opportunity for an intelligent and driven person who wants to be part of a business that is growing exponentially whilst also changing the world for the better!

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