Customer Support Associate

London, England, United Kingdom

Description

ABOUT US

Elder is the 5th fastest growing tech startup in the UK. We are a fast-paced, young and dynamic technology company based in the heart of one of Europe's hottest tech scenes, Old Street.

We have carefully crafted our team from outstanding businesses (Google, Uber, Graze, Unilever, Just-Eat) to build a service that will redefine what it means to age whilst also changing the world for the better!

ABOUT THE ROLE

Due to continued growth and success, we are looking for an emotionally intelligent and caring Customer Support Associate to join our lively and driven Operations team with a focus on providing a world-class customer experience.

Working in a role where no two days are the same, you will be the first point of contact for all inbound calls and emails to assist and support customers on a wide variety of requirements and queries ensuring Elder is always available to customers and our professionals.

If you are driven, enthusiastic and proactive, there is always a new challenge to focus your energy on. You will work in line with our policies and processes, but add your own talents to make the difficult look easy and find new ways to delight customers.

RESPONSIBILITIES

Requirements

Benefits

Please be aware that we only very occasionally work with agency partners, and only on a role-by-role basis. This ensures that we can provide that agency partner with all the information and tools they need to be successful in supporting us!

We only accept CVs that are submitted via our ATS, Workable. Speculative CVs sent via email will not be considered liable for a fee.

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